Why Empathy Is Essential in Contact Centers to Enhance the Patient Journey

💡Why is empathy essential in contact centers to enhance the patient journey? Sheryl Johnson, Alphanumeric’s senior director of North America operations, explains how empathy helps customer service agents listen to patients, ask appropriate questions, share the proper information, and engage with callers to ensure understanding.

Discover how to bring empathy into your call centers at Alphanumeric.com.