AI & Automation
AI Solutions that Keep Life Sciences Customer Support Costs Down
Self-service via AI is one of the best solutions to improve patient experience, and help you keep up with the digital tsunami that has been ...
AI & Automation, Digital Transformation
AI for Life Sciences: Is Healthcare Too Human to Mechanize?
With a growing shortage of healthcare professionals well into the millions, we're turning to AI to pick up the slack. But does healthcare ...
Digital Transformation
5 Essential Teams for Your Life Science Patient Experience Digital Transformation
You'll need a robust team to guide you through your org's digital transformation. We have five teams that are essential to a successful ...
Giving Thanks to the Alphanumeric Family
Alphanumeric is thankful for the employees that keep our organization running. This Thanksgiving, we are showing our utmost gratitude for ...
AI & Automation, Digital Transformation, CX
Going Remote: How the Pandemic Changed Life Science Contact Centers
Alphanumeric's approach to digital transformation has allowed customers to become 100% remote without skipping a beat.
How Life Science Companies can Transform their Patient Experience
A strong patient experience allows for new opportunities that lead to increased KPIs. Here's what your program should do to improve patient ...
Digital Transformation, CX
How focusing on patient outcomes drives adherence
Patient adherence is more important than it gets credit for. You can drive adherence by improving patients’ lives – and the patients will ...
8 Steps to Delivering an AI-Powered Patient Experience
If you are not planning for digital transformation in 2021, your organization is at risk. Here are 8 ways to incorporate AI into your ...
Mobilizing innovation in medical affairs for life science companies
Alphanumeric is pioneering digital transformation through five key capabilities. Here's what those capabilities are and how we can help you ...
How we delivered near-perfect HCP and patient satisfaction in 90 days
We had 90 days to set up an omnichannel contact center for the largest life sciences company in the world. See how we did it here.