AI Solutions Lower Customer Support Costs

AI & Automation

AI Solutions that Keep Life Sciences Customer Support Costs Down

Self-service via AI is one of the best solutions to improve patient experience, and help you keep up with the digital tsunami that has been ...

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AI Solutions that Keep Life Sciences Customer Support Costs Down

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AI for Life Sciences: Is Healthcare Too Human to Mechanize?

AI & Automation, Digital Transformation

AI for Life Sciences: Is Healthcare Too Human to Mechanize?

With a growing shortage of healthcare professionals well into the millions, we're turning to AI to pick up the slack. But does healthcare ...

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AI for Life Sciences: Is Healthcare Too Human to Mechanize?

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5 Essential Teams for Your Life Science Patient Experience Digital Transformation

Digital Transformation

5 Essential Teams for Your Life Science Patient Experience Digital Transformation

You'll need a robust team to guide you through your org's digital transformation. We have five teams that are essential to a successful ...

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5 Essential Teams for Your Life Science Patient Experience Digital Transformation

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Giving Thanks to the Alphanumeric Family

Giving Thanks to the Alphanumeric Family

Alphanumeric is thankful for the employees that keep our organization running. This Thanksgiving, we are showing our utmost gratitude for ...

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Giving Thanks to the Alphanumeric Family

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Going Remote: How the Pandemic Changed Life Science Contact Centers

AI & Automation, Digital Transformation, CX

Going Remote: How the Pandemic Changed Life Science Contact Centers

Alphanumeric's approach to digital transformation has allowed customers to become 100% remote without skipping a beat.

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Going Remote: How the Pandemic Changed Life Science Contact Centers

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How Life Science Companies can Transform their Patient Experience

AI & Automation, Digital Transformation, CX

How Life Science Companies can Transform their Patient Experience

A strong patient experience allows for new opportunities that lead to increased KPIs. Here's what your program should do to improve patient ...

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How Life Science Companies can Transform their Patient Experience

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How focusing on patient outcomes drives adherence

Digital Transformation, CX

How focusing on patient outcomes drives adherence

Patient adherence is more important than it gets credit for. You can drive adherence by improving patients’ lives – and the patients will ...

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How focusing on patient outcomes drives adherence

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8 Steps to Delivering an AI-Powered Patient Experience

AI & Automation, Digital Transformation

8 Steps to Delivering an AI-Powered Patient Experience

If you are not planning for digital transformation in 2021, your organization is at risk. Here are 8 ways to incorporate AI into your ...

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8 Steps to Delivering an AI-Powered Patient Experience

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Digital Transformation

AI & Automation, Digital Transformation

Mobilizing innovation in medical affairs for life science companies

Alphanumeric is pioneering digital transformation through five key capabilities. Here's what those capabilities are and how we can help you ...

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Mobilizing innovation in medical affairs for life science companies

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Segmentation of interaction data by drug and therapeutic area

Digital Transformation

How we delivered near-perfect HCP and patient satisfaction in 90 days

We had 90 days to set up an omnichannel contact center for the largest life sciences company in the world. See how we did it here.

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How we delivered near-perfect HCP and patient satisfaction in 90 days

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