How focusing on patient outcomes drives adherence

Digital Transformation, CX

How focusing on patient outcomes drives adherence

Patient adherence is more important than it gets credit for. You can drive adherence by improving patients’ lives – and the patients will ...

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How focusing on patient outcomes drives adherence

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8 Steps to Delivering an AI-Powered Patient Experience

AI & Automation, Digital Transformation

8 Steps to Delivering an AI-Powered Patient Experience

If you are not planning for digital transformation in 2021, your organization is at risk. Here are 8 ways to incorporate AI into your ...

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8 Steps to Delivering an AI-Powered Patient Experience

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Digital Transformation

AI & Automation, Digital Transformation

Mobilizing innovation in medical affairs for life science companies

Alphanumeric is pioneering digital transformation through five key capabilities. Here's what those capabilities are and how we can help you ...

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Mobilizing innovation in medical affairs for life science companies

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Segmentation of interaction data by drug and therapeutic area

Digital Transformation

How we delivered near-perfect HCP and patient satisfaction in 90 days

We had 90 days to set up an omnichannel contact center for the largest life sciences company in the world. See how we did it here.

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How we delivered near-perfect HCP and patient satisfaction in 90 days

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Digital Transformation, CX

Omnichannel strategy: Life Science’s secret weapon to a quick recovery

As the worldwide COVID-19 pandemic hit, many organizations – including brick and mortar contact centers – shut their doors as governments ...

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Omnichannel strategy: Life Science’s secret weapon to a quick recovery

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Localization Q&A

Digital Transformation

Q&A with Alphanumeric CEO on localization trend spurred on by pandemic

Alphanumeric’s CEO, Randy Trice, has been following developments with the COVID-19 pandemic and how it has impacted, and will continue to ...

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Q&A with Alphanumeric CEO on localization trend spurred on by pandemic

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How we achieved ZERO interruptions to business in the face of a pandemic & can help you do the same

AI & Automation, Pharmaceutical & Biosciences, Digital Transformation

How we achieved ZERO interruptions to business in the face of a pandemic & can help you do...

On March 11, when the World Health Organization (WHO) declared COVID-19 a pandemic, along with so many other organizations across the ...

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How we achieved ZERO interruptions to business in the face of a pandemic & can help you do...

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Digital Transformation

Part III: Common Digital Transformation Triggers in Pharmaceutical

Today we’ll discuss the next level of triggers. Each of these will still carry either of the fundamental triggers – top down or grassroots ...

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Part III: Common Digital Transformation Triggers in Pharmaceutical

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Digital Transformation

Part II: What’s Triggering Your Pharma Digital Transformation: Top Down Mandate or Ground ...

The most important distinction to make when it comes to understanding what’s triggering digital transformation in your organization is to ...

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Part II: What’s Triggering Your Pharma Digital Transformation: Top Down Mandate or Ground ...

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AI & Automation, Pharmaceutical & Biosciences, Digital Transformation

Part I: Why Pharma CX Visionaries Look to Digital Transformation to Drive Impact

As this year comes to a close, we looked back at our body of work for our pharmaceutical clients to see what came to fruition within these ...

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Part I: Why Pharma CX Visionaries Look to Digital Transformation to Drive Impact

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