Digital Transformation, CX
Omnichannel strategy: Life Science’s secret weapon to a quick recovery
As the worldwide COVID-19 pandemic hit, many organizations – including brick and mortar contact centers – shut their doors as governments ...
Digital Transformation
Q&A with Alphanumeric CEO on localization trend spurred on by pandemic
Alphanumeric’s CEO, Randy Trice, has been following developments with the COVID-19 pandemic and how it has impacted, and will continue to ...
AI & Automation, Pharmaceutical & Biosciences, Digital Transformation
How we achieved ZERO interruptions to business in the face of a pandemic & can help you do...
On March 11, when the World Health Organization (WHO) declared COVID-19 a pandemic, along with so many other organizations across the ...
Part III: Common Digital Transformation Triggers in Pharmaceutical
Today we’ll discuss the next level of triggers. Each of these will still carry either of the fundamental triggers – top down or grassroots ...
Part II: What’s Triggering Your Pharma Digital Transformation: Top Down Mandate or Ground ...
The most important distinction to make when it comes to understanding what’s triggering digital transformation in your organization is to ...
Part I: Why Pharma CX Visionaries Look to Digital Transformation to Drive Impact
As this year comes to a close, we looked back at our body of work for our pharmaceutical clients to see what came to fruition within these ...