The Checklist for a Patient Support Program that Drives Adherence

10 steps to deliver compassion, help, and adherence.

Download the checklist

After more than a decade of driving digital transformation for patient and HCP experiences for the largest life sciences companies in the world, we’ve solidified an approach that delivers (our global CSAT hovers around 97%).

And we’re sharing our checklist with you!

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What's included in the checklist?
The ten steps we recommend to deliver compassion, help, and drive adherence all at once.

Is your patient experience in need of an overhaul? We’ve been there and we’ve helped plenty of companies through the process.

Steps 1 & 2
  • Use the story your interactions data tells you to make data-driven decisions
  • Define a North Star
Steps 3 & 4
  • Be where your consumers are in a way that’s good for business
  • Build high-performing teams that stick around
Steps 5 & 6
  • Give your agents and HCPs quick access to the right information
  • Meet patients with compassion
Steps 7 & 8
  • Use platforms that cater to user experience (UX)
  • Foster a spirit and practice of continuous improvement
Steps 9 & 10
  • Develop a “Shift Left” culture that fuels innovation
  • Rely on analytics and KPIs that get you closer to your North Star.
Download the checklist

Please use it for your own patient experience and adherence efforts. If you’re starting down that road and you need some extra brain power and elbow grease, we’d love to help!

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Use this checklist for your own patient experience and adherence efforts.

And if you check these things off of your list, you will have...

  • Employees who have impact and are happy
  • HCPs who are feeling on top of their game
  • Patients that feel taken care of

The true measure will be earning more market share and loyal patients.

If you’re starting down that road and you
need some extra brain power and elbow grease,
we’d love to help!