In 2023, artificial intelligence (AI) will redefine healthcare self-service. No longer will patients have to fumble through complex, outdated IVR systems. Instead, they'll be able to have a virtual assistant guide them through their options with ease.
Healthcare providers have been slow to adopt AI, but that's all about to change. Thanks to the rapid advancement of technology, AI is becoming more and more affordable for even the smallest of healthcare organizations. That's why we predict that by the end of 2023, AI will be ubiquitous in healthcare self-service. Here's how it will change the game:
1. Better patient engagement. With AI, patients will no longer need to waste time trying to figure out what they need to do. They'll be able to get answers to their questions instantly, without having to wait on hold or search through complex menus.
2. Increased satisfaction. Studies have shown that patients who use self-service are more likely to be satisfied with their care than those who don't. With AI handling the heavy lifting, patients will be able to get the information they need without feeling frustrated.
3. Improved efficiency. When patients can resolve their own issues without having to rely on staff, it frees up valuable time and resources. This can help reduce costs and improve overall efficiency for healthcare organizations of all sizes.
AI is going to change healthcare self-service as we know it—and that's a good thing! By making it easier for patients to get the information they need, AI will help increase satisfaction, engagement, and efficiency across the board. If your organization isn't already using AI, now is the time to start!