In the ever-changing landscape of digital health, one thing remains constant: the importance of the patient-provider relationship. In order to provide the best possible care, it is essential to have clear and open lines of communication with your patients. Now, there is a new way to connect with your patients that is both convenient and effective: SMS and conversational artificial intelligence (AI). Here's a closer look at how SMS and conversational AI can improve patient engagement.
What is SMS?
SMS stands for short message service, commonly known as text messaging. It is a quick and easy way to communicate with people all over the world. In healthcare, SMS can be used to send appointment reminders, test results, prescription refill reminders, and more.
What is Conversational AI?
Conversational AI refers to the use of artificial intelligence technology to create natural conversations between humans and machines. In healthcare, conversational AI can be used for things like appointment scheduling, medication reminders, symptom checkers, and more.
How Can SMS and Conversational AI Improve Patient Engagement?
SMS and conversational AI offer a number of advantages when it comes to patient engagement. First, they are convenient for both patients and providers. Patients can receive updates and reminders without having to pick up the phone or log into a patient portal. Providers can also save time by using automated appointment scheduling and sending mass texts or alerts.
In addition, SMS and conversational AI are personal. They allow you to reach out to your patients on a one-to-one basis. This can help build trust and rapport between patients and providers. Finally, SMS and conversational AI are scalable. They can be used to reach large groups of people quickly and easily.
The importance of the patient-provider relationship cannot be overstated. In order to provide the best possible care, it is essential to have clear and open lines of communication with your patients. SMS and conversational AI offer a convenient, personal, and scalable way to connect with your patients. Implementing these technologies can help you improve patient engagement while saving time and money.