In recent years, the adoption of conversational AI has been on the rise in the healthcare industry. Hospitals and other healthcare providers are increasingly turning to chatbots and virtual assistants to help manage their operations and provide better care for their patients. But what exactly is conversational AI? And how is it changing the healthcare industry?
What is Conversational AI?
Conversational AI refers to a type of artificial intelligence that is designed to simulate human conversation. The goal of conversational AI is to create systems that can understand human intent and engage in natural, human-like conversations.
Conversational AI technology has been around for decades, but it has only recently begun to be used extensively in the healthcare industry. Healthcare providers have found that conversational AI can be used for a variety of tasks, including appointment scheduling, patient education, disease management, and customer service.
How is Conversational AI Changing Healthcare?
One of the main ways that conversational AI is changing healthcare is by improving efficiency. Healthcare providers are under constant pressure to do more with less, and conversational AI provides a way to automate many of the tasks that would traditionally be done by human employees. This frees up time for nurses, doctors, and other staff members so that they can focus on more important tasks.
Another way that conversational AI is changing healthcare is by improving patient care. By automating appointment scheduling and providing automated customer service, conversational AI allows healthcare providers to focus more on their patients and provide them with better care. In addition, conversational AI can be used to provide patients with educational materials about their condition or disease, which can help them better manage their health.
Finally, conversational AI is also changing healthcare by reducing costs. Automating tasks that were traditionally done by human employees can save healthcare providers a significant amount of money. In addition, providing educational materials to patients through chatbots can also help reduce hospital readmission rates, which can save even more money.
Conversational AI is changing the healthcare industry in a number of ways. By automating tasks, improving patient care, and reducing costs, conversational AI is helping healthcare providers operate more efficiently and effectively. With the continued adoption of this technology, there is no doubt that the future of healthcare will be changed forever.