AI Transforms Support Effectiveness

The Challenge

Data scattered across systems and disjointed learning efforts made it difficult for internal support teams to provide effective support of the 450 Microsoft O365 applications used by its workforce. No continuous learning after product launch, no centralized training effort, disparate, duplicate data in spreadsheets, one-off articles, and documentation, finding the right content was time-consuming and prone to error, resources were consumed with reinventing the wheel.