Estimated reading time: Less than a minute
Estimated reading time: Less than a minute
Existing training protocols didn’t support training globally for multilingual service desks. The client also wanted a solution that would encourage end-user adoption and engagement and was easy to manage.
Alphanumeric created a solution that mapped directly to these requirements, providing employees with access to over 430 client-specific training modules and over 2,500 additional off-the-shelf modules. These cover a range of topics, from technology application training to customer service to leadership skills.
Hosts designated training modules
Provides a space for bulletins and communications for end-users
Encourages rapid e-learning and continuous improvement