Estimated reading time: Less than a minute
Estimated reading time: Less than a minute
Due to circumstances out of their control, the pharma and healthcare company required a very aggressive implementation schedule. The quality of customer service required to support clinical trials was a high priority.
Here’s why they selected Alphanumeric… track record of delivering high-quality help desks featuring automation and streamlined systems and data integration, a top-notch training platform to ensure desk agents could handle the critical nature and volume of requests, and operational know-how.
We built a highly effective, multilingual clinical application service desk for one of the world’s leading pharmaceutical and healthcare companies — all in less than a month.