Estimated reading time: Less than a minute
Estimated reading time: Less than a minute
For this client, training the entire medical information team at home and bringing this mission critical service live – 100% virtual – was a first.
And we did it while knocking every KPI out of the park! 60+ drugs & 7 therapeutic areas, pandemic meant virtual everything, and client wanted a partnership.
Our medical information solutions provide patients, HCPs, and internal sales reps with
information on access, affordability, treatment, and support.
Improved the abandon rate to 2% (down 6% in just one quarter)
Increased the CSAT 14%
CSAT is holding steady at 97%!