Virtual Assistant Provides Answers 24-7

Estimated reading time: Less than a minute

The Challenge

Digitally transform a Global Response Center that would grant patients access to fully-compliant, structured information 24/7/365. The streamlined solution needed to… standardize repetitive requests, drive transactions to a self-service model, and allow agents to turn their attention to higher-value initiatives.

The Solution

An omnichannel, AI-packed solution to meet our client’s needs.

Accurate Results

  • Natural language processing (NLP) in 38 languages
  • Understands complex dialogs and conversational intent
  • Lexicon packed with everyday language & life science language!

Fully Compliant

  • Compliance and regulatory committee involved from the start
  • Screening for adverse events
  • Frees up agents to focus on higher value initiatives

Streamline Operations

  • Constantly adapts its knowledge base
  • Ability to transfer to live agent
  • Transforms patient experience

 

The Results

ALPH-Icons-Success-Story-Questions-1

4,000+ questions answered

ALPH-Icons-Success-Story-Deflection-Rate-1

Average deflection rate 71%

 
ALPH-Icons-Success-Story-Accuracy-Percentage-1

Average accuracy rate 86%

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Contact Us to Get Started