Giving Thanks to the Alphanumeric Family

Giving Thanks to the Alphanumeric Family

Alphanumeric is thankful for the employees that keep our organization running. This Thanksgiving, we are showing our utmost gratitude for ...

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Giving Thanks to the Alphanumeric Family

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Going Remote: How the Pandemic Changed Life Science Contact Centers

AI & Automation, Digital Transformation, CX

Going Remote: How the Pandemic Changed Life Science Contact Centers

Alphanumeric's approach to digital transformation has allowed customers to become 100% remote without skipping a beat.

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Going Remote: How the Pandemic Changed Life Science Contact Centers

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How Life Science Companies can Transform their Patient Experience

AI & Automation, Digital Transformation, CX

How Life Science Companies can Transform their Patient Experience

A strong patient experience allows for new opportunities that lead to increased KPIs. Here's what your program should do to improve patient ...

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How Life Science Companies can Transform their Patient Experience

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How focusing on patient outcomes drives adherence

Digital Transformation, CX

How focusing on patient outcomes drives adherence

Patient adherence is more important than it gets credit for. You can drive adherence by improving patients’ lives – and the patients will ...

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How focusing on patient outcomes drives adherence

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8 Steps to Delivering an AI-Powered Patient Experience

AI & Automation, Digital Transformation

8 Steps to Delivering an AI-Powered Patient Experience

If you are not planning for digital transformation in 2021, your organization is at risk. Here are 8 ways to incorporate AI into your ...

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8 Steps to Delivering an AI-Powered Patient Experience

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Digital Transformation

AI & Automation, Digital Transformation

Mobilizing innovation in medical affairs for life science companies

Alphanumeric is pioneering digital transformation through five key capabilities. Here's what those capabilities are and how we can help you ...

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Mobilizing innovation in medical affairs for life science companies

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Segmentation of interaction data by drug and therapeutic area

Digital Transformation

How we delivered near-perfect HCP and patient satisfaction in 90 days

We had 90 days to set up an omnichannel contact center for the largest life sciences company in the world. See how we did it here.

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How we delivered near-perfect HCP and patient satisfaction in 90 days

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Digital Transformation, CX

Omnichannel strategy: Life Science’s secret weapon to a quick recovery

As the worldwide COVID-19 pandemic hit, many organizations – including brick and mortar contact centers – shut their doors as governments ...

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Omnichannel strategy: Life Science’s secret weapon to a quick recovery

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Localization Q&A

Digital Transformation

Q&A with Alphanumeric CEO on localization trend spurred on by pandemic

Alphanumeric’s CEO, Randy Trice, has been following developments with the COVID-19 pandemic and how it has impacted, and will continue to ...

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Q&A with Alphanumeric CEO on localization trend spurred on by pandemic

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How we achieved ZERO interruptions to business in the face of a pandemic & can help you do the same

AI & Automation, Pharmaceutical & Biosciences, Digital Transformation

How we achieved ZERO interruptions to business in the face of a pandemic & can help you do...

On March 11, when the World Health Organization (WHO) declared COVID-19 a pandemic, along with so many other organizations across the ...

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How we achieved ZERO interruptions to business in the face of a pandemic & can help you do...

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