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AI & Automation

Top 10 Trends in Contact Center Automation

Make your mark in the ever-changing world of contact center automation. Stay ahead of the curve and learn about the top 10 trends that are ...

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Top 10 Trends in Contact Center Automation

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Transforming the Contact Center

Global 24x7 Service Desk, AI & Automation, Digital Transformation, Self Help Tools

Transforming the Contact Center: AI-Powered Solutions to Meet Demand

A digital transformation enables organizations to offer self-service and automated solutions that reach and engage patients where and when ...

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Transforming the Contact Center: AI-Powered Solutions to Meet Demand

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Global Contact Centers

Global 24x7 Service Desk, AI & Automation, Digital Transformation

The Future of Life Sciences’ Global Contact Centers

Life sciences companies have to remain agile to ensure they are providing the support required.

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The Future of Life Sciences’ Global Contact Centers

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AI & Automation, Digital Transformation

Artificial Intelligent Chatbots in the Healthcare Industry

Research shows that AI is already playing a crucial role in the healthcare industry with a positive impact on patients and healthcare ...

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Artificial Intelligent Chatbots in the Healthcare Industry

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Woman on headset smiling

AI & Automation, Digital Transformation, Patient Support & Adherence

What is a Positive Patient Experience?

In our latest blog, Ghazaleh Ghafoorian, Training & Quality Assurance Specialist, breaks down the ingredient list for positive patient ...

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What is a Positive Patient Experience?

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Managing Life Sciences Risk

AI & Automation, Digital Transformation, Risk Management

Managing Life Sciences Risk in an Unprecedented Business Environment

The COVID-19 pandemic has forced unprecedented change for businesses around the globe. For many businesses, one change demanded by the ...

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Managing Life Sciences Risk in an Unprecedented Business Environment

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AI Solutions Lower Customer Support Costs

AI & Automation

AI Solutions that Keep Life Sciences Customer Support Costs Down

Self-service via AI is one of the best solutions to improve patient experience and help you keep up with the digital tsunami that has been ...

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AI Solutions that Keep Life Sciences Customer Support Costs Down

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AI for Life Sciences: Is Healthcare Too Human to Mechanize?

AI & Automation, Digital Transformation

AI for Life Sciences: Is Healthcare Too Human to Mechanize?

With a growing shortage of healthcare professionals, we're turning to AI to pick up the slack. But does healthcare need the human touch?

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AI for Life Sciences: Is Healthcare Too Human to Mechanize?

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Going Remote: How the Pandemic Changed Life Science Contact Centers

AI & Automation, Digital Transformation, CX

Going Remote: How the Pandemic Changed Life Science Contact Centers

Alphanumeric's approach to digital transformation has allowed customers to become 100% remote without skipping a beat.

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Going Remote: How the Pandemic Changed Life Science Contact Centers

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Building an Improved Patient Experience

AI & Automation, Digital Transformation, CX

Building an Improved Patient Experience

A strong patient experience allows for new opportunities that lead to increased KPIs. Here's what your program should do to improve patient ...

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Building an Improved Patient Experience

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