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CX, Patient Support & Adherence
Realizing the Benefits of Patient Support through AI Solutions
The benefits of patient support are significant, and it’s necessary to find solutions that allow companies to support patients and HCPs all ...
AI & Automation, Digital Transformation, CX
Going Remote: How the Pandemic Changed Life Science Contact Centers
Alphanumeric's approach to digital transformation has allowed customers to become 100% remote without skipping a beat.
Building an Improved Patient Experience
A strong patient experience allows for new opportunities that lead to increased KPIs. Here's what your program should do to improve patient ...
Digital Transformation, CX
How focusing on patient outcomes drives adherence
Patient adherence is more important than it gets credit for. You can drive adherence by improving patients’ lives – and the patients will ...
Omnichannel strategy: Life Science’s secret weapon to a quick recovery
As the worldwide COVID-19 pandemic hit, many organizations – including brick and mortar contact centers – shut their doors as governments ...