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AI & Automation, Digital Transformation, CX
Going Remote: How the Pandemic Changed Life Science Contact Centers
Alphanumeric's approach to digital transformation has allowed customers to become 100% remote without skipping a beat.
How Life Science Companies can Transform their Patient Experience
A strong patient experience allows for new opportunities that lead to increased KPIs. Here's what your program should do to improve patient ...
Digital Transformation, CX
How focusing on patient outcomes drives adherence
Patient adherence is more important than it gets credit for. You can drive adherence by improving patients’ lives – and the patients will ...
Omnichannel strategy: Life Science’s secret weapon to a quick recovery
As the worldwide COVID-19 pandemic hit, many organizations – including brick and mortar contact centers – shut their doors as governments ...