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Alphanumeric Blog Digital Transformation

Global Contact Centers

Global 24x7 Service Desk, AI & Automation, Digital Transformation

The Future of Life Sciences’ Global Contact Centers

With the emergence of new tech & the ever-changing needs of patients & HCPs, life sciences companies have had to remain agile to ensure ...

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The Future of Life Sciences’ Global Contact Centers

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STIR/SHAKEN

Digital Transformation, Patient Support & Adherence

Implementing STIR/SHAKEN in the Contact Center to Benefit Patient Adherence

We recently spoke with Eric Ness, Senior Systems Engineer, to discuss how this issue is being solved through a framework of standards ...

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Implementing STIR/SHAKEN in the Contact Center to Benefit Patient Adherence

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AI & Automation, Digital Transformation

Artificial Intelligent Chatbots in the Healthcare Industry

Research shows that AI is already playing a crucial role in the healthcare industry with a positive impact on patients and healthcare ...

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Artificial Intelligent Chatbots in the Healthcare Industry

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Positive Patient Experience

AI & Automation, Digital Transformation, Patient Support & Adherence

What is a Positive Patient Experience?

In our latest blog, Ghazaleh Ghafoorian, Training & Quality Assurance Specialist, breaks down the ingredient list for positive patient ...

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What is a Positive Patient Experience?

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Pharma Support Patient Adherence

Digital Transformation, Patient Support & Adherence

4 Ways Pharma Can Support Patient Adherence

Establishing a link between patients and pharmaceutical providers can help improve patient outcomes and encourage medication adherence.

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4 Ways Pharma Can Support Patient Adherence

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Managing Life Sciences Risk

AI & Automation, Digital Transformation, Risk Management

Managing Life Sciences Risk in an Unprecedented Business Environment

The COVID-19 pandemic has forced unprecedented change for businesses around the globe. For many businesses, one change demanded by the ...

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Managing Life Sciences Risk in an Unprecedented Business Environment

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AI for Life Sciences: Is Healthcare Too Human to Mechanize?

AI & Automation, Digital Transformation

AI for Life Sciences: Is Healthcare Too Human to Mechanize?

With a growing shortage of healthcare professionals well into the millions, we're turning to AI to pick up the slack. But does healthcare ...

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AI for Life Sciences: Is Healthcare Too Human to Mechanize?

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5 Essential Teams for Your Life Science Patient Experience Digital Transformation

Digital Transformation

5 Essential Teams for Your Life Science Patient Experience Digital Transformation

You'll need a robust team to guide you through your org's digital transformation. We have five teams that are essential to a successful ...

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5 Essential Teams for Your Life Science Patient Experience Digital Transformation

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Going Remote: How the Pandemic Changed Life Science Contact Centers

AI & Automation, Digital Transformation, CX

Going Remote: How the Pandemic Changed Life Science Contact Centers

Alphanumeric's approach to digital transformation has allowed customers to become 100% remote without skipping a beat.

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Going Remote: How the Pandemic Changed Life Science Contact Centers

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Building an Improved Patient Experience

AI & Automation, Digital Transformation, CX

Building an Improved Patient Experience

A strong patient experience allows for new opportunities that lead to increased KPIs. Here's what your program should do to improve patient ...

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Building an Improved Patient Experience

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