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Digital Transformation
10 Steps to Digital Transformation
If you want your business to be successful in 2022, you need to start planning for digital transformation now.
AI & Automation, Digital Transformation, Patient Support & Adherence
What is a Positive Patient Experience?
In our latest blog, Ghazaleh Ghafoorian, Training & Quality Assurance Specialist, breaks down the ingredient list for positive patient ...
Global 24x7 Service Desk, AI & Automation, Digital Transformation, Self Help Tools
Transforming the Contact Center: AI-Powered Solutions to Meet Demand
A digital transformation enables organizations to offer self-service and automated solutions that reach and engage patients where and when ...
Global 24x7 Service Desk, AI & Automation, Digital Transformation
The Future of Life Sciences’ Global Contact Centers
Life sciences companies have to remain agile to ensure they are providing the support required.
Digital Transformation, Patient Support & Adherence
Implementing STIR/SHAKEN in the Contact Center
We recently spoke with Eric Ness, Senior Systems Engineer, to discuss how this issue is being solved through a framework of standards ...
AI & Automation, Digital Transformation
Artificial Intelligent Chatbots in the Healthcare Industry
Research shows that AI is already playing a crucial role in the healthcare industry with a positive impact on patients and healthcare ...
4 Ways Pharma Can Support Patient Adherence
Establishing a link between patients and pharmaceutical providers can help improve patient outcomes and encourage medication adherence.
AI & Automation, Digital Transformation, Risk Management
Managing Life Sciences Risk in an Unprecedented Business Environment
The COVID-19 pandemic has forced unprecedented change for businesses around the globe. For many businesses, one change demanded by the ...
AI for Life Sciences: Is Healthcare Too Human to Mechanize?
With a growing shortage of healthcare professionals, we're turning to AI to pick up the slack. But does healthcare need the human touch?
5 Essential Teams for Life Sciences Digital Transformation
You'll need a robust team to guide you through your org's digital transformation. We have five teams that are essential to a successful ...